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Surveys, Case Studies, Research Notes, Proceedings Reports, Interviews, Opinions and News Analysis

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Mystery shopping becomes an important supervisory tool in retail banking
Date: Apr 18, 2017   |   Author: Janine Marie Crisanto | News Analysis
Rapid developments and increasing competition in the retail banking landscape require greater need for closer supervision and monitoring from industry regulators to protect the rights of the consumers.
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More banks are investing in new technologies to improve customer experience
Date: Apr 10, 2017   |   Author: Neeti Aggarwal | Analysis
2016 saw a rapid progress in disruptive technologies bringing a paradigm shift in the thought process of institutions towards technology adoption and transformation. What will be the top technology priorities and trends in the banking industry in 2017?
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The taming of the Chinese insurance industry
Date: Apr 07, 2017   |   Author: Research | News Analysis
China’s insurance industry is undergoing transformation as the authorities try to reign in the speculative practices of some players.
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Hard and fast rules
Date: Apr 03, 2017   |   Author: Tanya Angerer | Research Note
With more than 70% of Southeast Asia being unbanked, fintech possesses tremendous potential to widen financial inclusion and spur economies. Advances in the industry mean more people and companies have the ability to save, borrow and transact. Yet with such a wide and sensitive remit, regulations need to keep pace with the constant innovation.
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"We have made a conscious decision to adopt fintech"
Date: Mar 29, 2017   |   Author: Rasheed Al-Maraj | Opinion
H.E. Rasheed M. Al-Maraj, governor of the Central Bank of Bahrain, in his keynote address during the Middle East & Africa Fintech Forum 2017 discusses the efforts of the central bank to enhance the quality and competitiveness of services in the financial sector through fintech.



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The following sections outline our proprietary methodology, which subscribers can use as a guide to understand the various research notes and analysis.
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