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Risk & Regulation Working Group
Retail Finance Working Group
Transaction Banking Working Group
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Our researches and analysis on Consumer Finance
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Do Security Bank's streamlined solutions address customer pain points
Date: Dec 28, 2017   |   Author: Janine Marie Crisanto | Co-published
To alleviate customers from the hassles of banking, Security Bank launched a pro-customer product, shifted from being operations-centric to being sales-oriented, and streamlined its processes.
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Continuous focus on technology investment, operational excellence and customer service
Date: Oct 30, 2017   |   Author: Siddharth Chandani | Research Note
With the entry of financial technology disruptors, banks in Asia Pacific are putting greater focus on technology and operational excellence to enhance customer service and the overall transaction banking experience.
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Rethink the customer to build the bank of the future
Date: Sep 25, 2017   |   Author: Foo Boon Ping | Proceedings Report
This year’s annual leadership dialogue was held in conjunction with the inaugural The Future of Finance Summit to discuss how new business models and technology are disrupting and transforming the industry.
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Peer-to-peer in Southeast Asia: Must disruptors turn to collaborators?
Date: Sep 18, 2017   |   Author: Janine Marie Crisanto | Proceedings Report
The advent of internet and the advancement of technology are paving the way for new players to enter the market and fill the gaps in financial services.
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Data analytics drives retail banking
Date: May 10, 2017   |   Author: Richard Hartung | Research Note
As data analytics becomes nearly ubiquitous in most parts of consumers’ digital lives, leading banks are providing digitised solutions that deliver the right offer at the right time, predict fraud so they can reduce risk, and boost cross-sell rates.
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Retail banks in Japan still struggling with decreasing profitability
Date: Apr 26, 2017   |   Author: Shenming Wang | Research Note
Declining profitability from lending is forcing Japanese banks to rethink product and service strategies whilst innovative technology adoption is helping to maintain high service levels
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Smarter lending takes flight
Date: Apr 24, 2017   |   Author: David Shrier | Opinion
David Shrier, managing director of MIT Connected Science, shares his views on how new technologies will help achieve smarter lending.
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Relooking the transaction banking value proposition
Date: Nov 30, 2016   |   Author: Foo Boon Ping | News Analysis
The combination of slowing global economic growth, record low interest rates, increasing costs of regulatory compliance, and pace of financial disruption that demands greater investments is making many transaction banks relook their business propositions and operating models.



Our Methodology
The following sections outline our proprietary methodology, which subscribers can use as a guide to understand the various research notes and analysis.
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