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Our researches and analysis on Customer Relationship Management
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Relooking the transaction banking value proposition
Date: Nov 30, 2016   |   Author: Foo Boon Ping | News Analysis
The combination of slowing global economic growth, record low interest rates, increasing costs of regulatory compliance, and pace of financial disruption that demands greater investments is making many transaction banks relook their business propositions and operating models.
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Bank of Ayudhya improves customer experience through branch automation
Date: Sep 19, 2016   |   Author: Gaurav Malik | Case Study
Bank of Ayudhya recently embarked on a multi-year strategic business transformation initiative, including a branch improvement project, which aims to simplify processes and reduce system errors.
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Maybank, Malaysia: In search of efficiency
Date: Dec 21, 2015   |   Author: Clement Hu | Case Study
In an atmosphere of intense competition, sputtering economy, and ambitious regional expansion, Maybank is banking on a strategy to improve efficiency across the organisation.



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The following sections outline our proprietary methodology, which subscribers can use as a guide to understand the various research notes and analysis.
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