Our researches and analysis on Customer Relationship Management
Relooking the transaction banking value proposition
The combination of slowing global economic growth, record low interest rates, increasing costs of regulatory compliance, and pace of financial disruption that demands greater investments is making many transaction banks relook their business propositions and operating models.
Maybank, Malaysia: In search of efficiency
In an atmosphere of intense competition, sputtering economy, and ambitious regional expansion, Maybank is banking on a strategy to improve efficiency across the organisation.
The following sections outline our proprietary methodology, which subscribers can use as a guide to understand the various research notes and analysis.
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