Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.
Our researches and analysis on Malaysia
Melvin Ooi, country manager of Alipay for Singapore, Sri Lanka and Maldives, and Jed Huang, founder and director of CC Financial Services,…
Bitcoin took the finance services community by storm when it reached its highest price. However, as regulators set up rules on digital…
Eugene Danilkis, chief executive officer of Mambu, talks about the evolution of banking technology and how the company manages the…
Kevin Rolfe, head of technology cluster at Barclays Africa Group, speaks on how the banking industry needs to think beyond telemetric…
Economies of scale, profitability, and developing a comprehensive service proposition remain major challenges in Vietnam’s growing…
Ciko Thomas, who runs retail banking at Nedbank, talks about how the move towards digital, combined with prudent asset growth and strong…
Many Australian banks have shown disinterest towards anti-money laundering and counter-terrorism laws, compounded by the Australian…
Robo-advisors claim to bring the world of wealth management to the masses – investment opportunities that were once only enjoyed exclusively…
