Asia Commercial Bank has been actively exploring cloud-based technologies to improve system efficiency and foster better communication and collaboration among its staff.
September 21, 2016 | Neeti Aggarwal- ACB shifts to a new unified communication and collaboration system
- It utilises cloud, mobility, and social media for improving work productivity, efficiency, and scalability
- Refreshed aging platform with new infrastructure that complies with the regulatory and security needs
Banks are realising the need for a comprehensive strategy towards changing interactions, real time communications, and faster response time both with the customers and their internal employees as they focus on digitisation. There is a greater need to enable employee communication, social media interaction, and knowledge sharing mechanism to achieve higher productivity benefits and employee retention. Asia Commercial Bank (ACB), one of the leading private banks in Vietnam, has recently refreshed its legacy infrastructure and updated its workplace collaboration structure using a private cloud platform.
The new system utilises mobile, cloud, and social media technologies that can be used through any device to improve work productivity, efficiency, and employee satisfaction.
This endeavour was awarded the ‘Best Cloud-based Project in Vietnam’ during The Asian Banker Technology Innovation Awards 2016.
The challenge
ACB employs around 9,000 staff across 350 branches in 47 cities and provinces in the country. When its chief information officer, Mathew Martin, joined the bank two-and-a-half years ago, the bank was facing an urgent need to improve and manage its email and communication system.
The system was operating on three incompatible email platforms with different sign-ins. The email system was lacking mobility and was less effective as it can only be accessed through computers using a pre-installed Virtual Private Network (VPN). There was also a need to centralise the monitoring capability for information technology (IT) security, downloads, and software updates on individual computers and other...
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Technology & OperationsKeywords:ACB, Cloud-based Technology, Infrastructure, VPN, IT, Microsoft Lync, Communication
