• BIDV’s commitment to digital transformation drove growth for its retail banking business in 2018
• The industry is gearing for mobile and e-wallet based payments
• Provision of tailored product and services a key imperative among Vietnamese banks

 

Hanoi, January 10^th 2019- BIDV was awarded Best Retail Bank in Vietnam at The Asian Banker Vietnam Country Awards. 

The award ceremony was held in conjunction with The Future of Finance Vietnam, an annual gathering for senior decision makers in the financial services industry in Vietnam, at the Melia Hotel, Hanoi, on January 10^th 2019.

BIDV’s commitment to digital transformation drove growth for its retail banking business in 2018

Growing its market share of retail deposits to 17%, BIDV continues to grow its customer base at an impressive annual average rate of 11%. With the successful completion of a major retail banking business transformation that has seen it serve over 11.5 million customers today, BIDV was recognised as Best Retail Bank in Vietnam at the Vietnam Country Awards 2019. BIDV continues to digitalise key aspects of its retail banking business with several initiatives launched in 2018. BIDV e-zone, its digital lab which reduced the transaction processing time to 7 minutes from 42 minutes. It is one of the first banks to implement virtual cards, gradually replacing physical cards by co-operating with Samsung Pay for BIDV Samsung Pay. Its SmartBanking offering is also moving towards building an ecosystem and fostering cooperation with fintechs.

The industry is gearing for mobile and e-wallet based payments

Mobile based payments and e-wallets have gained significant traction in Vietnam. Looking for opportunities in a surging mobile payments market, Vietcombank has levera...

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Keywords:Customer Experience, QR Code, Financial Inclusion, Payments