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Top digital retail financial services provider in the Asia Pacific, Middle East and Africa

The most competitive digital retail financial institutions come all but from China, and the elite club of the top 10, representing all non-bank financial players, are exclusively from China, Korea and Australia

December 05, 2018 | Chris Kapfer
  • Asian Banker developed a methodology to track and rate financial institution on their journey to become highly competitive digital players
  • Despite progress, the results indicate that, for most commercial banks, their digital capabilities remain too marginal to be competitive.
  • Biggest gap between digital plays from Greater China and the rest is found in big data and how they leverage on sophisticated visualisation, augmentation and predictive modelling.

The Asian Banker 2018 ranking of digital retail financial services providers across more than 16 markets in Asia Pacific, the Middle East and Africa reveals that the most competitive digital retail financial institutions come all but from China, and the elite club of the top 10, representing all non-bank financial players, are exclusively from China, Korea and Australia.

“We have developed a methodology to track and rate financial institution on their journey to become highly competitive digital players and how prepared a player is to compete in the digital world,” said Foo Boon Ping, managing editor, The Asian Banker. The ranking takes into account commercial banks, digital only banks, platform based ecosystems and technology companies.

Findings at a Glance

  • Ownership - unlike in Europe and the US, more than half of all digital only banks covered in this survey are legal entities of commercial banks.
  • Competitive capabilities - despite the progress commercial banks made in moving towards digital main bank, the results indicate that, for most commercial banks, their digital capabilities remain too marginal to be competitive.
  • Performance - most digital only banks in Asia, the Middle East face a difficult road as they continue to lack scale and profitability.
  • Platform architecture...
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    Keywords:Retail Finance, Commercial Banks, Cost, AI, Technology, Revenue Model, P2P, E-KYC, Payment, API, ROE