May 07, 2019 | The Asian Banker
- The bank implemented mobile teller solution with 32 automated processes and intuitive dashboard for tellers, RMs and agents
- The solution expanded branch capacity to serve customers by over 35%, reduced turnaround time by 40%
- The system witnessed strong adoption of over 80% and brought notable customer convenience
Dubai March 21st 2019–Standard Bank and Infosys Finacle were awarded the Best Branch Digitisation Initiative, Application or Programme in Africa at The Asian Banker Financial Technology Innovation Middle East and Africa Awards Programme 2019.
The awards ceremony was held in conjunction with The Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st2019.
The bank has implemented a mobile teller solution with 32 automated processes and intuitive dashboard for tellers, RMs and agents
The bank implemented Finacle Mobile Teller, a branch banking mobile solution with intuitive dashboard for tellers, relationship managers (RMs) and agents. The system automated 32 key branch banking processes as it enabled traditional operations such as cash deposit, cash withdrawal, funds transfer etc from anywhere within the branch for tellers. It provided RMs with a comprehensive analytical & graphical insight into customer details. Further, operating on both offline and online mode of operation it enabled the agents to perform the on-boarding process even in locations with limited network connectivity
The solution expanded branch capacity to serve customers by over 35%, reduced turnaround time by 40%
With this solution the bank enabled paperless banking proc...
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