Articles and opinions by Janine Marie Crisanto
CIMB tests acceptance of chatbots in Malaysia
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.
HDFC introduces a digital bank to support SMEs as the backbone of India’s economy
While there is a dearth in bank’s funding and financial options for small and medium enterprises globally, new players are intercepting with their digital capabilities to provide lending to the growing sector. Recognising this gap and the entrance of new competition, HDFC launched SM@ Bank to provide SMEs’ with innovative and accessible financial services.
"We marry analytics with our products"
Dennis Tan, head of consumer financial services at OCBC, shares how the bank is leveraging its data analytics and digital capabilities to increase productivity and efficiency amid tough competition in Singapore.
PayMaya serves the unbanked in the Philippines through the mobile app
Access to mobile banking in the Philippines remains exclusive and conventional despite a high mobile phone penetration rate. PayMaya is enjoying some success in penetrating the mobile banking space by reaching out to the "unbanked" segment, which makes up two-thirds of the population.