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Articles and opinions by Richard Hartung

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ICICI Bank’s Balakrishnan: “Going digital doesn’t mean giving away money”
Date: May 04, 2018   |   Author: Richard Hartung | Interviews
Madhivanan Balakrishnan, chief technology and digital officer, ICICI Bank, explains the impact of going digital on branch banking, how robotic process automation improves internal processes, and the bank’s digital plans.
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Data and digital are the new success factors in wealth management
Date: Mar 06, 2018   |   Author: Richard Hartung | Research Note
Long a bastion of personalised service by relationship managers, the wealth management sector is undergoing a transformation as clients demand better service and as digital delivery enables new models. Wealth management firms need to combine “high-tech” with “high-touch” to stay ahead.
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Thanachart’s innovation builds higher auto loan profits in Thailand
Date: Feb 12, 2018   |   Author: Richard Hartung | Case Study
While the automobile loan market in Thailand is highly competitive, Thanachart Bank has taken nearly one-third of the market. Other banks are seeking growth, though, with Krungsri Bank targeting a 25% market share by the end of 2017.
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Fidor Bank's Kröner: "Interacting socially is at the heart of our DNA"
Date: Dec 14, 2017   |   Author: Richard Hartung | Interviews
Matthias Kröner, founder and chief executive officer of Fidor Bank, shares its plans for growth in Asia as the bank enters Singapore, after building a successful business in Europe
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Singapore goes more digital through NETS QR code
Date: Dec 13, 2017   |   Author: Richard Hartung | Round Up
Network for Electronic Transfers (Singapore) (NETS) looks to “take out as much cash as possible” as the company partners with seven banks in the country in launching a unified digital payment platform for NETS Quick Response (QR) code payments.
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BNY Mellon’s Brown: “We force our teams to think we need collaboration”
Date: Nov 25, 2017   |   Author: Richard Hartung | Interviews
Hans Brown, head of client technology solutions - Asia Pacific, BNY Mellon, talks about the bank’s approach on innovation and how its newest Singapore lab helps solve real institutional problems
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Highlights from the Singapore Fintech Festival – Financial inclusion to the fore
Date: Nov 23, 2017   |   Author: Richard Hartung | Round Up
The third day of the Fintech Festival saw a speech from the UN secretary-general’s special advocate, Bill & Melinda Gates Foundation director of financial services for the poor, and other industry experts all discuss financial inclusion.
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Highlights from the Singapore Fintech Festival – The future of banking
Date: Nov 22, 2017   |   Author: Richard Hartung | Round Up
The Fintech Festival’s second day saw panellists plunge into discussions regarding the future of banking, digitisation, technology, and preparations for the changes that lie ahead.



Our Methodology
The following sections outline our proprietary methodology, which subscribers can use as a guide to understand the various research notes and analysis.
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  • FATCA – Ushering in a new Reporting Regime
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  • COSO ERM – Understanding and communicating risk appetite
  • Identifying anti-money laundering issues in Chinese banks
  • Regulatory issues raised by the impact of technological changes on market integrity and efficiency