Articles and opinions by Chris Kapfer
AI will replace robos to create new forms of customer value around advisory
Catherine Flax, chief executive officer of Pefin (US), a financial advisory firm that has built an enterprise wide artificial intelligence (AI) platform in the last six years, discusses the future of wealth advisory and why AI will beat robos and experienced relationship managers, without replacing the latter.
Top 100 retail banks in Asia Pacific, the Middle East and Africa
The Top 100 banks in consumer banking in Asia Pacific, the Middle East and Africa is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking.
Are Thai banks prepared for the next phase in digital competition?
The last four years have been considered the worst for Thai banks in retail banking. Despite a meagre income and loan growth, banks have been working hard to improve operating efficiencies, re-balance portfolios, and build digital platforms to support the country’s next phase in e-payments, internet financing and micro lending.
Vietnamese banks are playing a risky game
Economies of scale, profitability, and developing a comprehensive service proposition remain major challenges in Vietnam’s growing retail banking industry. A long-term sustainable future will depend on how banks execute a right risk-reward balance
How Nedbank is preparing for the digital fast lane
Ciko Thomas, who runs retail banking at Nedbank, talks about how the move towards digital, combined with prudent asset growth and strong cost management, can yield long terms sustainable results in profitability and customer service