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Articles and opinions by Janine Marie Crisanto

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Alibaba’s Singles Day breaks record within minutes of launch
Date: Nov 11, 2020   |   Author: Janine Marie Crisanto | Current Account
Alibaba achieved another record-breaking sales of RMB498.2 billion ($74.1 billion) in total gross merchandise volume for its 11-day shopping festival this year
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China Merchants Bank is best retail bank amid strong competition from UAE, India and Singapore
Date: Nov 03, 2020   |   Author: Janine Marie Crisanto | Research Note
New performance benchmarks shaped by COVID-19 and digital transformation reshuffle best retail banks ranking in 2020
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Shopee scales its digital-first business as online shopping becomes the new normal
Date: Oct 23, 2020   |   Author: Janine Marie Crisanto | Current Account
The growth of e-commerce during the COVID-19 pandemic presented an opportunity for Shopee to expand its services and drive the digital economy in Southeast Asia.
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WeBank registers strong profits as it expands financial ecosystem
Date: Oct 21, 2020   |   Author: Janine Marie Crisanto | Research Note
WeBank, the digital-only bank subsidiary of Tencent, has emerged as an industry leader due to its scale, profitability and innovation
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Stanchart HK CEO Mary Huen lauded for achievements in transforming and elevating retail finance industry
Date: Sep 16, 2020   |   Author: Janine Marie Crisanto | Research Note
Mary Huen of Stanchart HK has an extensive and distinguished career in financial services and has led the bank to success amid turbulent times. Under her leadership, Stanchart HK’s retail banking franchise has become one of the most outstanding business segments in Stanchart Group globally, backed by strong income growth and profit contribution.
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UOB Singapore’s retail business yields strong performance as it expands digital customer engagement
Date: Sep 14, 2020   |   Author: Janine Marie Crisanto | Research Note
United Overseas Bank (UOB) increased retail banking income contribution by 15% as the financial industry grapples with digital advancement. The bank leveraged its omni-channel customer engagement model which helped grow retail deposits by 7% year on year. The bank continued to invest in digital transformation and innovation which resulted in 96% of all transactions being conducted digitally in 2019.
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BankQuality Rankings 2020: Consumers will dictate the winners and losers in the digital era
Date: Aug 27, 2020   |   Author: Janine Marie Crisanto | Research Note
The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their engagement, experience and satisfaction with their main retail banks.
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Kakaobank is the most helpful bank in Asia Pacific during COVID-19 according to consumers
Date: Jul 02, 2020   |   Author: Janine Marie Crisanto | Editorial
South Korea’s first digital-only bank Kakaobank (kakaobank) earned the top spot as the Most Helpful Bank in Asia Pacific during COVID-19 in the inaugural BankQuality Consumer Survey and Ranking, which involved 11,000 bank customers in 11 markets across the region.



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The following sections outline our proprietary methodology, which subscribers can use as a guide to understand the various research notes and analysis.
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